Patient Relations Representative, Evening Shift - Mineola
$66,300–$67,000 year
On-siteMineola, New York, United States
Job Summary
Greet patients and families to create a courteous, patient-centered environment while investigating complaints and grievances per hospital policy. De-escalate concerns via phone or in person, triage high-profile issues, and initiate service recovery methods to resolve concerns promptly. Conduct daily proactive rounds on units, serve as a resource for information on patient rights and advance directives, and provide emotional support as needed. Identify potential quality or risk issues for referral to Quality and Risk Management, anticipating population needs regarding age, culture, language, and disabilities. Document all interactions in the grievance and complaint database.
Required Qualifications
- Bachelors Degree Required or equivalent
- 3 - 5 years Healthcare or customer service related experience OR a suitable combination of experience and education
- Excellent communication (both oral and written)
- organizational skills
- time management skills
- Strong interpersonal and customer service skills
- Ability toHandle conflict and de-escalate situations
- Knowledge of Microsoft Office especially Excel
- effectively communicate with all levels of the organization
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