Patient Relations Rep II - Plastic Surgery
On-site · Wauwatosa, Wisconsin, United States
Job Summary
Support patient flow in the Plastic Surgery program by handling routine billing inquiries, insurance verification (deductibles and co-pays), scheduling and registration tasks. Coordinate multiple appointments for providers and related procedures, document in the electronic medical record, and provide courteous customer service while addressing patient concerns. Answer calls, transfer to appropriate areas, perform in-office procedure scheduling as requested by clinical staff, and maintain knowledge of scheduling/billing systems (IDX, Epic). Develop understanding of MCW clinic locations and affiliate facilities, assist with information lookup, and diffuse irate customers with sound judgment. Strong clerical/administrative abilities, English proficiency, active listening, and service orientation are required.
Required Qualifications
- High School Diploma
- 1 year customer service experience
- experience in a healthcare environment preferred (insurance knowledge and patient contact)
- familiarity with scheduling and billing systems (e.g., IDX, Epic)
- ability to verify insurance information, deductibles, and co-pays
- strong communication and customer service skills
- clerical and data entry proficiency
- ability to work in a fast-paced medical office environment
- Basic computer skills and EMR documentation
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