Patient Relations Rep II - Front Office - FPG Orthopedics, Sarasota
On-siteSarasota, Florida, United States
Sarasota, Florida, United StatesOn-siteFull TimeHigh School Or EquivalentLarge
Full TimeHigh School Or EquivalentLarge
Job Summary
Schedule patient appointments, manage check-in and checkout processes, and handle follow-up communications and collections. Act as a liaison between the physician, patient, office, and insurance company while ensuring strict confidentiality and compliance with all standards. Demonstrate a positive organizational attitude, maintain professional demeanor, and model the system's Mission, Vision, and Values. Perform daily interactions with effectiveness to support goals in Service, People, Finance, Quality, and Growth. Requires computer skills, data entry proficiency, and the ability to handle multiple tasks simultaneously.
Required Qualifications
- computer, keyboard and data input skills
- pleasant and professional demeanor
- skill in establishing and maintaining effective working relationships
- demonstrated initiative and self-direction
- ability to perform multiple tasks simultaneously, while maintaining proficiency and efficiency
- dependability/reliability
- High School Diploma, GED or Certificate
- background screening through The Florida Care Provider Background Screening Clearinghouse
Desired Qualifications
- some college or vocational training
- minimum of one (1) year of experience in a physician office
- knowledge of EHR/EMR
- knowledge of medical terminology
- skills in all Microsoft office software programs (Word, Excel, Outlook, Power Point, and Access)
- professional, neat appearance with strong oral and written communication skills
- basic knowledge of third party payers
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