Patient Relations Rep II - Front Office - FPG OB/GYN, Sarasota
On-siteSarasota, Florida, United States
Job Summary
Conduct daily patient interactions demonstrating a positive attitude and modeling organizational Mission, Vision, and Values. Manage patient scheduling, check-in, checkout, and follow-up activities while acting as a liaison between physicians, patients, facilities, and insurance companies. Collect monies from patients at checkout and ensure strict adherence to confidentiality and compliance standards. Maintain effective working relationships using computer and data input skills while performing multiple tasks simultaneously. Maintain a professional demeanor, neat appearance, and strong oral and written communication skills. Requires high school diploma or GED, with preferred experience in a physician office and knowledge of EHR/EMR systems.
Required Qualifications
- computer, keyboard and data input skills
- pleasant and professional demeanor
- skill in establishing and maintaining effective working relationships
- demonstrated initiative and self-direction
- ability to perform multiple tasks simultaneously, while maintaining proficiency and efficiency
- dependability/reliability
- High School Diploma, GED or Certificate
Desired Qualifications
- some college or vocational training
- minimum of one (1) year of experience in a physician office
- knowledge of EHR/EMR
- knowledge of medical terminology
- skills in all Microsoft office software programs (Word, Excel, Outlook, Power Point, and Access)
- professional, neat appearance with strong oral and written communication skills
- basic knowledge of third party payers
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