Patient Relations Rep II - Front Office - FPG Head & Neck Surgery, Sarasota
On-siteSarasota, Florida, United States
Job Summary
Manage patient scheduling, check-in, checkout, and follow-up communications while acting as a liaison between the physician, patient, office, and insurance company. Collect payments from patients at checkout and strictly adhere to compliance standards and confidentiality protocols during all interactions. Demonstrate a professional demeanor, maintain effective working relationships, and model the organization's mission and values to support goals in service, people, finance, quality, and growth. Requires computer literacy, multitasking ability, and dependability. High school diploma or GED required; background screening through The Florida Care Provider Background Screening Clearinghouse is mandatory.
Required Qualifications
- computer, keyboard and data input skills
- pleasant and professional demeanor
- skill in establishing and maintaining effective working relationships
- demonstrated initiative and self-direction
- ability to perform multiple tasks simultaneously, while maintaining proficiency and efficiency
- dependability/reliability
- High School Diploma, GED or Certificate
- background screening through The Florida Care Provider Background Screening Clearinghouse
Desired Qualifications
- some college or vocational training
- minimum of one (1) year of experience in a physician office
- knowledge of EHR/EMR
- knowledge of medical terminology
- skills in all Microsoft office software programs (Word, Excel, Outlook, Power Point, and Access)
- professional, neat appearance with strong oral and written communication skills
- basic knowledge of third party payers
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