Patient Registration I - Patient Access
On-siteEaton, Ohio, United States
Job Summary
Register patients while demonstrating strong guest relations and exceptional customer service. Review all scheduled outpatient visits prior to service to ensure patients have been screened for discounts and confirm payer sources and payment arrangements. Assist patients with Financial Assistance Forms, HCAP Applications, and Medicaid Applications. Review accounts for quality and confirmation, updating all aspects of a patient account as needed. Demonstrate knowledge of all compliance or legally required registration forms, consents, literature, and documents. This role requires excellent written and oral communication skills, proficiency in computer and phone skills, and the ability to learn site-specific patient processing software. Candidates must be computer literate with strong Microsoft Office Suite skills and capable of functioning in a high-paced, often stressful environment while maintaining a respectful, caring, and professional manner. A high school diploma and one or more years of medical office or customer service experience are required. Flexible scheduling is available to fit staffing needs.
Required Qualifications
- High school diploma
- One or more years of medical office or customer service experience
- Meets Pre-Screening Protocol and testing for proficiencies in computer skills, phone skills, and customer service knowledge
- Ability to learn site specific patient processing software
- Computer literate and very strong with Microsoft Office Suite
- Ability to function in high paced often stressful environment and/or circumstances while maintaining a respectful, caring and professional manner
- Flexible schedule to fit staffing needs
Desired Qualifications
- Previous registration or scheduling experience
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