Patient Registration I - Patient Access
On-siteHuber Heights, Ohio, United States
Job Summary
Register patients while demonstrating strong guest relations and exceptional customer service. Review scheduled outpatient visits prior to service to ensure screening for discounts and confirm payer sources and payment arrangements. Assist patients with Financial Assistance Forms, HCAP Applications, and Medicaid Applications. Review accounts for quality, update all aspects of a patient account, and demonstrate knowledge of required compliance forms and consents. Requires excellent communication skills, proficiency in computer and phone operations, and ability to function in a high-paced environment. High school diploma and one year of medical office experience required; previous registration experience preferred. Part-time, second shift at Kettering Health's southwest Ohio outpatient facilities.
Required Qualifications
- Excellent written and oral communication skills
- Meets Pre-Screening Protocol and testing for proficiencies in computer skills, phone skills, and customer service knowledge
- Demonstrated competency in working in teams and ability to effectively communicate with all levels
- Ability to learn site specific patient processing software
- Computer literate and very strong with Microsoft Office Suite
- Ability to function in high paced often stressful environment and/or circumstances while maintaining a respectful, caring and professional manner
- Flexible schedule to fit staffing needs
- High school diploma
- One or more years of medical office or customer service experience
Desired Qualifications
- Previous registration or scheduling experience
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