Patient Registration - Customer Service Representative

As a Patient Registration Customer Service Representative at R1 in Baltimore, you will be the first friendly face patients meet when they check into the hospital, registering patients across multiple computer systems, answering phones, and gathering information quickly and accurately. You’ll navigate diverse insurance plans with training, build rapport to ease patient concerns, and ensure compassionate support in stressful moments. The role emphasizes fast-paced interaction, data accuracy, and teamwork with clinicians and emergency staff, with onboarding that provides healthcare training to help you grow in the field. This is a hands-on, in-person position requiring empathy, clear communication, and the ability to manage interruptions while maintaining patient trust.