Patient Registration - Business Office Clerk

The Patient Registration - Business Office Clerk role supports revenue cycle management and financial operations for a healthcare facility. Responsibilities include performing registration processing for various patient types (outpatient, inpatient, emergency, direct admissions/transfers), verifying and updating demographic information in the EHR, collecting and posting insurance information, determining financial class, screening for funding opportunities, and distributing necessary forms (e.g., ABN, CMS notices). The position requires accurately handling patient payments and deposits, communicating charges and payment expectations to patients, coordinating with other hospital departments to ensure smooth patient care, and maintaining records with HIPAA-compliant confidentiality. The role emphasizes customer service, professionalism, translation when needed, and adherence to regulatory standards while supporting department scheduling, training, and ongoing competency requirements. The candidate must be proficient with Microsoft Office, patient accounting systems, and have strong written and verbal English communication skills; a minimum of one year in healthcare business office activities and high school equivalence are required. The job may involve overtime and requires the ability to adapt to changes in procedures and goals, with a focus on accurate data entry, billing, and collections across various patient scenarios, including outpatient, ambulatory surgery, observation, inpatient, and direct admissions.