Patient Outreach Specialist (1) - 20888
RemoteJohannesburg, Gauteng, South Africa
Job Summary
Conduct high-volume patient follow-up via phone, text, and email to reconnect with prospects who have completed consultations but not yet scheduled treatment. Listen actively to uncover barriers such as financing, timing, or anxiety, then guide patients through objection handling to rebook appointments with their specific practices. Maintain organized pipelines by documenting responses, tracking follow-up dates, and escalating clinical questions to medical teams while adhering to approved scripts and brand guidelines. Represent diverse elective healthcare practices professionally, ensuring personalized, empathetic communication that moves disengaged prospects back onto the doctor's calendar.
Required Qualifications
- Excellent spoken and written English
- Strong phone presence and conversational confidence
- Excellent interpersonal and relationship-building skills
- Demonstrated experience in a customer-facing, sales, appointment-setting, customer success, patient coordination, or similar communication-heavy role
- Ability to conduct high-volume outreach through phone, SMS and email
- Strong objection-handling and problem-solving skills
- Ability to follow structured scripts while still sounding natural
- Excellent attention to detail and follow-through
- Strong organizational and pipeline-management skills
- Comfortable working U.S.-aligned business hours
Desired Qualifications
- Near-native English communication ability
- Experience in the following areas: Healthcare or medical practices, Dental or cosmetic dentistry, Plastic surgery, Hair restoration, Patient coordination, Patient scheduling, Appointment setting, Customer success, Inside sales, Lead nurturing, High-ticket sales environments, Hospitality or other high-touch service industries
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.