Patient Outreach Representative
$37,440–$47,840 year
On-site · Omaha, Nebraska, United States
Job Summary
Patient Outreach Representative in Omaha, NE, 100% on-site role focusing on educating patients about Medicare Advantage benefits, coordinating scheduling for chronic care and quality gap visits, handling 60+ daily outbound/inbound calls, and using CRM to document activities. Responsibilities include guiding patients through benefits, scheduling with affiliate care delivery organizations, coordinating transportation/referrals as appropriate, and maintaining call center performance metrics. Key skills include strong verbal communication, customer service experience, proficiency with Outlook/Teams/Excel, and the ability to work on-site Monday through Friday. The role emphasizes patient education, care coordination, and data-entry in a CRM system.
Required Qualifications
- High school diploma, GED, or equivalent experience
- 1+ years of customer service experience
- Proficiency with Microsoft Office applications, particularly Outlook, MS Teams, and Excel
- Effective verbal and listening communication skills
- Ability to work on site 5 days a week 8 a.m. to 5 p.m.
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