Patient Outreach Coordinator (Contract)
RemoteUnited States or Chicago, Illinois, United States
Job Summary
Conduct outbound calls to patients on behalf of health system customers, guiding them to complete outstanding patient-reported outcome surveys at pre- and post-operative timepoints. Log every call attempt with accuracy and notes using internal tracking tools while adhering strictly to HIPAA requirements, do-not-call policies, and approved voicemail protocols. Manage the daily call queue by priority, ensuring highest-risk patients are reached first, and escalate clinical questions or concerns immediately using the defined escalation path. Provide regular feedback on call patterns and process gaps to help the team refine scripts, workflows, and tooling. This is a contract role with hourly pay, expected to be around 40 hours per week, and is not benefits eligible.
Required Qualifications
- Bachelor's degree or equivalent practical experience
- Prior experience in a patient-facing, customer service, or outbound calling role
- Strong verbal communication skills and comfort engaging with patients over the phone with empathy and professionalism
- High attention to detail and a habit of thorough, accurate documentation
- Process-oriented mindset, you notice when something could work better, and you say so
- Ability to work independently in a remote environment with minimal day-to-day supervision
Desired Qualifications
- Bachelor's degree in a healthcare-related field or equivalent practical experience
- Familiarity with healthcare terminology, clinical workflows, or patient engagement concepts
- Experience in high growth SaaS environments
- Familiarity with HIPAA or other compliance frameworks
- Demonstrated experience in healthcare operations, quality improvement, or care coordination
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