Patient Onboarding Specialist

Orchestrate patient scheduling across all service lines by balancing urgency, clinical priorities, and patient needs. Own the referral process end-to-end, interpreting partner referrals, scheduling patients, and documenting outcomes in both partner EHRs and internal systems. Serve as the first problem-solver for incoming calls from patients, partners, or stakeholders, diagnosing needs, resolving issues directly, or connecting to the right team member. Set every patient up for success at their first visit by proactively handling complex pre-visit steps, including insurance verification, consents, records retrieval, and uncovering hidden barriers like transportation. Deliver a supportive experience by combining empathy, resourcefulness, and tech savvy while taking ownership of timely communication and accurate documentation. Collaborate with team members to refine playbooks, design workflows, and provide feedback that improves systems as the department scales. Protect patient trust by upholding HIPAA and data-privacy standards while striving for excellence in meeting service benchmarks around responsiveness and documentation quality.