Patient Navigator - Physician Services - Weekends Only
On-siteRichmond, Texas, United States or Wharton, Texas, United States
Job Summary
Connect patients to relevant community resources under the direct supervision of the VP of Physician Services while collaborating with clinic staff, providers, and family caregivers. Enhance patient health and well-being by decreasing readmissions and increasing satisfaction through partnerships with community resources. Leverage strong verbal communication and active listening skills to manage time effectively and maintain relationships with staff and management. Requires three years of customer service experience and high school graduation or equivalent. Weekend-only schedule at OakBend Medical Center, an independent hospital providing exceptional care since 1950.
Required Qualifications
- High School Graduate or GED Equivalent
- 3 years previous customer service experience
- Previous experience in a customer support role
- Strong phone and verbal communication skills
- Active listening
- Customer focus
- Adaptability to different personality types
- Ability to multi-task, prioritize, and manage time effectively
- Ability to establish and maintain strong working relationships with staff and management
- Excellent organizational skills with emphasis on detail
- Ability to effectively communicate both verbally and in writing
- Detailed oriented
- Team player
- Independent thinker
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