Patient Navigator/Patient Outreach

Review, maintain, and process fiscal/account records and transactions related to patient accounts. Verify insurance benefits and billing information by terminal or telephone, annotate accounts with coverage details, and contact third-party payers for payment post-billing. Resolve billing and authorization issues, reconcile daily collections, and manage revenue cycle logs for self-pay clients. Contact patients for payment arrangements and assist with archiving discharged files. Respond to requests for account information from payers, attorneys, and others. Backup reception duties include checking in patients, collecting payments, answering phones, scheduling intakes, and data entry. Maintain confidentiality of patient records and perform tasks consistent with authorization and billing requirements.