Patient Navigator/Patient Outreach

Review, maintain, and process fiscal/account records, verify insurance benefits and billing information, and contact third-party payers for payment post-billing. Resolve billing and authorization issues, reconcile daily collections, and manage revenue cycle logs for self-pay clients. Contact patients for payment arrangements, monitor claim rejections, and assist with archiving discharged files. Respond to requests for account information from payers, attorneys, and others. Perform backup receptionist duties including patient check-ins, phone answering, scheduling intakes, and data entry as needed. Maintain confidentiality of patient records and perform tasks consistent with authorization and billing requirements.