Patient Navigator - Nampa 1st
On-siteNampa, Idaho, United States
EXPIREDNampa, Idaho, United StatesOn-siteFull TimeHigh School Or EquivalentMedium
Full TimeHigh School Or EquivalentMedium
Job Summary
Coordinate short-term care coordination with outreach, medical providers, and primary care teams to improve patient health and well-being by addressing barriers to access. Investigate and resolve discrepancies while communicating effectively with diverse constituencies to keep patients active in their care. Manage complex cases and connect patients with community agency resources and services. Available for regular weekend and evening duties, multiple non-traditional work sites, and home visits. Requires CHW certification or ability to become certified within one year.
Required Qualifications
- High School Education or equivalent
- 1 year experience in a primary care setting, social services, or community-based field
- CHW Certification or the ability to become certified within 1 year
- Good understanding of health care delivery including insurance eligibility, enrollments, attribution and use of a medical home
- Experience with case management for complex patients with barriers to care
- Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community both in person and over the phone
- Comfortable with and successful at public speaking
- Knowledge of community agencies and resources and ability to connect patients with services
- Skill in use of personal computers and related software applications, including but not limited to: Microsoft Office Suite, EHR and web applications
- Available for regular weekend and evening duties and multiple non-traditional work sites such as outreach events and home visits
- Ability to work independently with minimal supervision and use sound judgment
- Well-organized, creative, flexible, open-minded and able to manage several tasks simultaneously
Desired Qualifications
- Bachelor's Degree in health promotion or other health related field, education, communication, or social services
- Experience working within a primary care setting
- Bilingual in English and Spanish
- Knowledge and experience with health promotion
- Experience working with underserved and/or aging patient populations
- Experience with Medicare and major insurance carrier regulations, procedures, and benefit plans
- Experience using Electronic Health Record Systems (EPIC preferred), including scheduling
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