Patient Navigator
Hybrid · Charlotte, North Carolina, United States
Job Summary
Patient Navigator at Mirum Pharmaceuticals focused on guiding patients and caregivers through the treatment journey for rare diseases. Responsibilities include serving as the main contact for patients, caregivers, and healthcare providers; coordinating care between prescribers, specialty pharmacies, and insurers to ensure timely drug access; explaining eligibility, enrollment, reimbursement, and financial assistance; onboarding and adherence support; and collaborating with access teams to resolve coverage and dispensing challenges. Requires nursing/case-management background and 5+ years in patient navigation or related fields; strong communication and CRM skills; willingness to travel ~10% and reside in/near Charlotte, NC for hybrid work.
Required Qualifications
- BA/BS Highly Desired
- Registered Nurse (RN), Licensed Practical Nurse (LPN/LVN)
- Social Worker (BSW), PharmD, RPh, or equivalent pharmacist credential
- Pharmacy Technician certification (CPhT) or Case Manager (CCM) preferred
- Minimum 5+ years of experience in patient navigation, specialty pharmacy, case management, or patient access
- Experience in benefits verification, prior authorization, and reimbursement processes
- CRM or case tracking systems experience (Salesforce Health Cloud preferred)
- Strong communication, organization, problem-solving skills
- Ability to travel ~10%
- Based in Charlotte, NC with hybrid work eligibility
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