Patient Lifecycle Executive

Convert inbound enquiries and run outbound calls to secure booked appointments across phone, email, web chat, and social channels. Monitor engagement data daily to identify at-risk patients, then execute empathetic outreach to prevent cancellations and reactivate lost clients. Handle inbound queries and complaints across all channels, managing rescheduling and leading resolution until patients are satisfied. Work fluently across internal tools and CRM platforms to build clean reporting on conversion, retention, and revenue outcomes. Leverage AI tools to accelerate performance while supporting new service launches and promotional campaigns. Own specific commercial numbers and drive the end-to-end patient journey from first contact to loyal repeat visitor.