Patient Liaison
$41,600–$52,000 year
On-siteBoca Raton, Florida, United States
Job Summary
Welcome patients and visitors, verify identity and documentation, and manage scheduling, cancellations, and rescheduling of appointments. Assist patients with registration and intake forms, educate them on post-scan expectations, and serve as a liaison between patients, providers, and clinical staff. Address patient concerns with empathy, encourage feedback, and ensure the front desk area remains organized and stocked. This on-site role in Boca Raton requires a flexible schedule covering weekdays, weeknights, and weekends, including shifts with 45-minute notice availability. The position does not provide visa sponsorship.
Required Qualifications
- At least 1+ year in customer service
- Experience in a healthcare or related field
- Must be legally authorized to work in the United States at the time of hire
- Must not require employer sponsorship for a work visa
- Availability to work varied hours, including weekdays and weekends as needed
- Ability to stand for extended periods
- Exceptional interpersonal and communication skills
- Attention to detail and a commitment to high standards of excellence
- Strong organizational skills
- Ability to adapt to change
- Problem-solving and decision-making abilities
- Emotional intelligence to manage emotions effectively
- Must be available to cover shifts within a 45-minute notice, when needed
Desired Qualifications
- Previous experience in healthcare, hospitality, or MedSpa
- Proven experience as a Receptionist, Front Office Representative, or similar role
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