Patient Liaison Officer - 12 Month Fixed Term
On-site · Windsor, England, United Kingdom
Job Summary
Part-time Patient Liaison Officer for Circle Health Group at Princess Margaret Hospital in Windsor. Responsibilities include converting appropriate self-pay enquiries and consultations to self-pay procedures against pre-agreed targets, ensuring a quality service for potential self-pay patients, facilitating access times and information required for patients to convert to procedures, influencing patients to choose Circle Health Group, providing pre-consultation information and indicative pricing, and booking suitable clinic appointments. Requires strong customer service skills, ability to communicate across telephone, written and face-to-face channels, and proficiency in MS Outlook, Excel and Word.
Required Qualifications
- Customer service experience (telephone, written and face-to-face)
- Proven influencing/sales skills
- Proficiency in MS Outlook, Excel and Word
- Excellent command of the English language (written and verbal)
- Excellent telephone manner and interpersonal skills
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