Patient Liaison II - Part-Time
On-siteSpringfield, Missouri, United States
Job Summary
Collaborate with stakeholders to identify areas for improvement and implement strategies that enhance patient satisfaction and ensure compliance with quality standards. Support the Lead Patient Liaison in grievance management and resolution processes while maintaining documentation of patient interactions and outcomes. Analyze data to identify trends and make data-driven decisions regarding patient-centered care principles and quality improvement methodologies. Requires two years of customer service or patient-focused experience, proficiency in Microsoft Office Suite, and knowledge of regulatory requirements. Schedule 20 weekly hours from 8:30am to 5:00pm during the day shift.
Required Qualifications
- High school diploma or equivalent
- 2 years of Customer Service or patient-focused experience
- Understanding of patient-centered care principles and quality improvement methodologies
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders
- Basic analytical skills, including the ability to analyze data, identify trends, and make data-driven decisions
- Proficiency in Microsoft Office Suite and experience with healthcare quality improvement software/systems
- Knowledge of regulatory requirements and accreditation standards related to patient experience and quality improvement
- Location: Springfield, Missouri, United States of America, 65807
- Work Shift: Day Shift (8:30am-5:00pm)
- Scheduled Weekly Hours: 20 Hours
Desired Qualifications
- Additional coursework in healthcare administration or related field
- Bachelor's Degree
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