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Northwestern MedicinePosted 3 weeks ago

Patient Liaison, Digestive Health Clinic, Full-Time, Days

$40,144,000–$56,222,400 year

On-siteChicago, Illinois, United States

Full TimeMid LevelHigh School Or EquivalentEnterpriseHospital And Health Care

Job Summary

Manage clinic schedules, coordinate care alternatives for patients, and register appointments to optimize provider and equipment resources. Communicate with patients and clinical staff to ensure treatment plan compliance, answer inquiries, and conduct follow-ups on testing and prescriptions. Facilitate billing error resolution, obtain pre-certifications, and assist with data collection on physician productivity. Provide patient education materials and maintain relationships with internal providers, external departments, and vendors. Requires two years of healthcare experience, customer service background, and knowledge of medical terminology. Full-time day shift with competitive benefits including tuition reimbursement and 401(k) matching.

Required Qualifications

  • High School Diploma or GED equivalent
  • 2 years previous healthcare experience
  • Experience in a customer service role
  • Must adhere to the organization's Code of Ethics and Corporate Compliance Program
  • Must comply with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards

Desired Qualifications

  • Bachelor's degree
  • Previous experience with an electronic medical record system
  • Knowledge of medical terminology

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