Patient Liaison
$49,920–$67,746 year
On-siteBoston, Massachusetts, United States or Chestnut Hill, Massachusetts, United States
Boston, Massachusetts, United States or Chestnut Hill, Massachusetts, United StatesOn-siteFull Time$49,920–$67,746 yearSmall
Full TimeSmall
Job Summary
Receive incoming phone calls and triage them to appropriate team members. Schedule existing patient appointments and manage follow-ups via email, text, or call. Greet patients for in-person visits, handle check-in and check-out, and complete super-bills for non-surgical services. Explain fees, process payments, and assist with end-of-day reconciliations. Maintain a tidy, welcoming waiting room and provide special instructions to patients upon departure. Become an expert in practice software for communications and scheduling.
Required Qualifications
- High school diploma or GED at minimum
- Excellent communication skills
- Exceptional customer service skills
Desired Qualifications
- College degree
- Some office and/or retail experience
- Clinical knowledge of aesthetic and/or medical terminology
- Basic computer systems such as Microsoft and Google suites, as well as software programs for scheduling and organizing documents
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