Patient Liaision, Arabic Speaking
$53,040–$75,889 year
On-siteBoston, Massachusetts, United States
Job Summary
Manage cases and plan inpatient and outpatient care for international patients, coordinating consultations, diagnoses, and procedures with providers. Facilitate communications across hospital departments and affiliated locations while administering web-based appointment systems and generating ad-hoc reports. Ensure accuracy of international demographics and financial data in registration systems, manage billing and payments, and process letters of guarantee from embassies or insurance companies. Notify patients and physician offices of deposit requirements, cancellations, or rescheduling, and present a positive awareness of the International Program to internal and external stakeholders. Deliver concierge-level attention to service for each patient while maintaining cultural awareness and sensitivity in a busy, high-paced office environment.
Required Qualifications
- Bachelor's Degree required
- Program support or program management experience 1-2 years required
- Bachelors Degree required
- Superior interpersonal skills to interact effectively with all levels of staff, patients, families and community organizations required
- Must be able to collaborate and consult in an effective interdisciplinary team approach
- Proficiency in medical terminology
- Proficiency in computers, especially Microsoft Office
- Ability to prioritize, delegate, and manage multiple projects and responsibilities simultaneously
- Basic financial/accounting skills
- Strong oral and written communication skills
- Ability to work well under pressure and to handle sensitive information and multicultural matters
- Ability to relate to patients from varied countries and backgrounds, and to respond to their needs demonstrating a great deal of cultural awareness and sensitivity
Desired Qualifications
- 3-5 years in a health care setting with administrative responsibilities preferred
- Bilingual preferred
- Familiarity with a hospital environment preferred
- Excellent organizational and time management skills
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