Patient Financial Advocate (Medicaid Focus)

Manage patient account problems by working directly with individuals to identify payment solutions, utilize sliding fees, and initiate the discharge process. Provide guidance on accessing discount programs, applying for Medicaid, setting up payment plans, and qualifying for charity care and fully funded programs. Coordinate the discharge process according to policy, estimate patient responsibility amounts using specialized tools, and handle collection activities including generating letters and responding to patient calls. Maintain established billing policies while staying current on state and federal guidelines. This role supports patients in overcoming financial barriers to care within the clinical facility.