Patient Financial Advocate

Patient Financial Advocate position at Firstsource Solutions USA, LLC. is a full-time, on-site role located in Memphis, TN. Responsibilities include screening patients at hospitals for eligibility assistance programs (State, County, and Federal), initiating enrollment applications bedside when possible, identifying self-pay patients, guiding patients to Firstsource services, maintaining regular follow-up on patient progress, and documenting outcomes in hospital systems and tracking tools. Role involves face-to-face screenings on-site, telephone follow-up when needed, and occasional outside field work including patient home visits to assess eligibility for assistance programs. The position emphasizes accurate record-keeping, confidentiality, and collaboration with hospital staff to support patients through financial assistance processes. Educational requirement is a High School Diploma or equivalent, with 1–3 years of related medical billing/eligibility experience preferred and basic computer skills required.