Patient Finance Collector

Manage patient balances ensuring the account is clean and ready for self-pay collections post all insurance processes; work closely with admissions teams to understand patient responsibility; initiate collection calls to patients or their families to collect outstanding balances; handle a large volume of inbound calls regarding balances and invoices; arrange payments or payment plans; provide daily/weekly updates to leadership on collections status; manage large volumes of patient accounts weekly; process invoice and credit requests per collections guidelines; respond timely to inquiries from other departments; navigate data from internal sources to ensure proper balances are collected; collaborate with all departments in the revenue cycle to ensure balances are ready for collections; investigate escalated insurance billing inquiries and take appropriate action to resolve the account.