Patient Experience Specialist - Temporary Part-Time
$82,056–$98,862 year
On-site · Brockville, Ontario, Canada
Job Summary
Coordinate and respond to patient and family feedback; investigate concerns with staff and physicians; design and oversee patient experience implementation and evaluation frameworks; monitor feedback trends and disseminate data to Leadership; generate reports from patient/family feedback; consult on policy and procedure development; provide training on patient-centered care; serve as an educational resource on patient/family rights and responsibilities; ensure patients and families are informed of their rights and know how to access them.
Required Qualifications
- Undergraduate degree in a relevant health related field
- Certification in patient relations, change management or quality improvement preferred
- Minimum of 3 years of experience working with patients and families
- Demonstrated understanding of Patient and Family Centered Care
- Experience creating work/project plans
- Prior experience on a related council or committee
- Experience in establishing, leading and maintaining positive change
- Statistical analysis skills to interpret patient experience data is required
- Proficiency in Microsoft Office suite of products (MS Word, MS Excel, MS Power Point)
- Must demonstrate a working knowledge of relevant legislation including but not limited to: Excellent Care for All Act, Corporate Patient Declaration of Values, Public Hospitals Act, Health Care Consent Act, Substitute Decisions Act, Mental Health Act, Privacy of Health Information Act
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