Patient Experience Specialist
On-site · Washington, Indiana, United States
Job Summary
Front-office Patient Experience Specialist responsibilities include patient check-in/out, scheduling and rescheduling appointments, registering patients, coordinating referrals and prior authorizations, documenting insurance coverage, collecting payments, and handling inquiries via phone. The role emphasizes accurate data entry, patient education on insurance and payment responsibilities, and maintaining professional communication within a healthcare setting; candidates should be able to stand/walk/sit through shifts, work both independently and in a team, and safeguard patient confidentiality. The position is full-time and based in Washington, Indiana, with an in-office work arrangement.
Required Qualifications
- High school diploma or GED
- At least a year of related experience and/or training
- Ability to stand, walk, and sit throughout the shift
- Proficiency with Microsoft Office applications (Outlook, Word, PowerPoint, Excel)
- Ability to work independently and in a team
- Ability to maintain confidentiality
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