Patient Experience Manager (2695)
On-site · Birmingham, Alabama, United States
Job Summary
Leading the Patient Experience function at Birmingham Heart Clinic by establishing training programs for central support staff, overseeing daily Support Center operations, addressing patient issues with leadership and physicians, analyzing metrics to optimize workflows and staffing, and ensuring compliance with governing bodies while driving improvements in patient, staff, and provider sentiment. The role manages the Quality Payment Program (MIPS), analyzes call volumes and trends to adjust staffing for peak times, and collaborates cross-functionally to enhance patient experience and operational performance using Office 365 tools and healthcare IT systems.
Required Qualifications
- Bachelor’s degree in healthcare administration, business administration or a related field
- Minimum 5 years of progressive healthcare leadership experience
- Familiarity with EMR and/or Electronic Practice Management systems and technologies
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