Patient Experience & Customer Service Coordinator
$58,240–$70,720 year
On-site · Danvers, Massachusetts, United States
Job Summary
Part-time in-office Patient Experience & Customer Service Coordinator role coordinating patient feedback, concerns, and service recovery across departments; monitors patient satisfaction metrics, documents outcomes, and partners with leadership to implement improvements while ensuring HIPAA-compliant handling of information. Requires Associate degree or equivalent experience and 3+ years in patient relations or healthcare operations; strong communication, problem solving, and collaboration skills; salary $28-$34/hour. Located in Danvers, MA with in-office responsibilities.
Required Qualifications
- Associate degree or equivalent professional experience required
- Bachelor's degree preferred
- Minimum of three years of experience in patient relations, customer service, healthcare operations, hospitality, marketing, communications, or a related field
- Exceptional verbal and written communication skills
- Strong conflict resolution, problem-solving, and interpersonal skills
- Ability to manage sensitive situations with professionalism, empathy, discretion, and sound judgment
- Strong organizational skills with attention to detail and follow-through
- Ability to work independently while managing multiple priorities
- Proficiency with Microsoft Office and web-based software platforms
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