Patient Experience Coordinator

Answer the telephone to respond to inquiries, direct callers, or create new patient appointments. Confirm appointments, provide pre-visit instructions, and contact patients regarding benefits, co-pays, and coverage for outpatient procedures. Coordinate baseline benefit verification or self-pay options for new patients and respond timely to third-party payer requests. Work with colleagues to verify referrals and radiography. Ensure all patient needs are met from referral through initial appointment. Requires high school diploma, medical office experience, and proficiency with EMR and Microsoft Office. Preferred qualifications include healthcare administration degree, two years of patient care coordination experience, and familiarity with ICD-10 coding and financial counseling.