Patient Experience Coach Senior
$83,200–$137,280 year
On-site · Bethesda, Maryland, United States
Job Summary
Engages with healthcare staff to enhance the patient experience by coaching and mentoring on best practices and patient-centered care. Develops and implements strategies, training programs, and quality improvement projects to improve patient interactions and outcomes. Supports the organization in achieving patient experience goals through expert consultation, coaching, and direction based on comprehensive data analysis. Collaborates with clinical and administrative teams to implement strategies that improve patient satisfaction and foster a culture of empathy and compassion. Monitors regulatory submissions, maintains up-to-date knowledge of regulatory requirements, and provides strategic guidance on regulatory matters.
Required Qualifications
- Bachelor’s degree in healthcare administration, nursing, or a related field (Required)
- 5+ years of experience in healthcare patient relations or patient satisfaction (required)
- Master’s degree preferred
- Certified Patient Experience Professional preferred
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