Patient Enquiry Handler - Bank

Provide administrative assistance to ensure smooth daily hospital operations by handling phone calls, emails, and web enquiries while directing them to appropriate departments. Organise and maintain physical and digital files, input data into relevant systems, and support the Salesforce CRM to ensure accurate records. Prepare meeting materials, take minutes, track action items, and assist with basic financial tasks such as processing invoices. Respond to face-to-face enquiries from patients and consultants regarding services, appointments, and pricing, while supporting Subject Access Request administration. Manage general duties including data entry, filing, and document management to contribute to continuous improvement initiatives. Work Monday through Thursday between 8am-7pm, Friday 8am-6pm, and one Saturday monthly at Nuffield Health Glasgow Hospital as a bank role.