Patient Engagement Specialist
RemoteFlorida, United States or Indiana, United States
Job Summary
Manage patient engagement outcomes for assigned at-risk populations by independently owning conversion targets, determining investment needs, and tracking return on investment. Achieve department metrics for quality scores, acceptance rates, and outreach volume while fostering trust through compassionate telephone interactions. Educate patients on wrap-around healthcare benefits, schedule appointments across multiple locations and time zones, and document accurate interaction details for seamless hand-offs. Maintain strict patient confidentiality and demonstrate persistence in meeting objectives while navigating complex scheduling and data-entry requirements.
Required Qualifications
- Minimum 3+ years' experience in a healthcare, patient-facing position
- proven track record of success in healthcare related direct to patient engagement, sales, and/or marketing
- Exceptional communication skills with an uplifting and personable manner and outstanding phone etiquette
- Excellent written communication skills
- Strong technology skills and understanding of Excel and other EHR/EMR platforms
- Ability to problem solve with demonstrated capacity to embrace complex problems and arrive at effective solutions in a timely manner
- Basic understanding of medical appointment scheduling
- Excellent data-entry skills
- proven ability to navigate multiple computer screens
- Ability to multi-task when given competing priorities
- Demonstrated passion for providing an exemplary patient experience
- Maintain the highest levels of patient confidentiality
Desired Qualifications
- Bachelor's degree is healthcare related field strongly preferred
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