Patient Engagement Specialist - Inside HealthCare Sales
$65,000–$80,000 year
On-siteOakland, California, United States
Job Summary
Monitor internal databases like Cortex and the Non-Admit Log to identify missed conversions and re-engagement opportunities. Take immediate action on leads by coordinating follow-up, verifying eligibility, and initiating next steps for potential admissions. Collaborate with Community Liaisons, Intake Coordinators, and Clinical Leadership to ensure timely re-engagement and seamless patient onboarding. Assist with administrative tasks including documentation review, CRM updates, data entry, and managing marketing inventory for the field team. Support customer service resolution by following up on Cortex alerts and internal service escalations. Maintain clean CRM records and generate reports as needed. Participate in community outreach events and achieve performance goals for referral conversions and patient engagement metrics.
Required Qualifications
- One (1) year experience in a business development, marketing or similar environment
- Strong organizational skills
- Attention to detail
- Proficiency in CRM systems
- Excellent written and verbal communication skills
- Proficiency in Google Suite and other relevant software
Desired Qualifications
- Customer service experience in a medical setting
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