Patient Engagement Specialist
$60,000–$60,000 year
On-sitePhiladelphia, Pennsylvania, United States
Philadelphia, Pennsylvania, United StatesOn-siteFull Time$60,000–$60,000 yearSmall
Full TimeSmall
Job Summary
Reach patients by phone across multiple attempts to gather information and documentation needed to review and reprice their claims. Communicate with members, vendor partners, and facilities while providing accurate information and solving issues with a calm, empathetic presence. Manage and track a varied caseload, documenting activity and maintaining HIPAA compliance within the claims system. Collaborate with the claims analysis team to share input on improving workflows and enhancing care data resources.
Required Qualifications
- Excellent verbal and written communication skills
- Strong time management and organizational skills
- Calm, professional phone presence
- Proficient with Microsoft applications (Outlook, Word, Excel)
- Comfortable learning and using additional software applications
- Able to work independently and as part of a team in a fast-paced environment, managing multiple projects to completion
Desired Qualifications
- Bachelor's degree
- One to two years of experience in healthcare, insurance, or medical billing
- Bilingual, able to read, write, and speak Spanish proficiently
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