Patient Engagement Specialist - Elmhurst, IL
On-site · Elmhurst, Illinois, United States or Naperville, Illinois, United States
Job Summary
Patient Engagement Specialist position focused on new patient acquisition and enrollment within partner cardiology practices. Responsibilities include screening eligible patients for enrollment, educating prospective patients about services, discussing eligibility with providers, scheduling initial appointments with the virtual team, maintaining on-site presence at Elmhurst and Naperville locations, and coordinating enrollment and care transitions. Travel between Elmhurst and Naperville is required. The role entails enrollment education, documentation in Karoo Health EHR and partner systems, coordinating with practice staff, responding to patient inquiries, delivering in-services/presentations to practice partners, and collaborating with an interdisciplinary team to optimize patient care journeys.
Required Qualifications
- High school graduate or equivalent
- Community Health Worker/Partner, Medical Assistant, LPN
- Cardiac-experience preferred
- Minimum three years of related experience in health care and/or physician clinic/practice setting
- General understanding of enrollment and billing processes and procedures
- Strong interpersonal skills and ability to quickly establish rapport with providers and patients
- Highly comfortable in group/team dynamics and able to fit in with clinic staff and teams
- Confidence in explaining new programs and initiatives to people/patients; ability to connect and engage with people comfortably
- Experience with team collaboration and coordination of care with external sources
- Exceptional communication skills and can practice active listening
- Strong written communication skills
- Comfort with ambiguity and a fast-paced culture; you can adapt and approach problems with a solution-oriented mindset
- Ability to utilize data to make informed decisions
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