Patient Engagement Representative-Call Center
On-siteWilliamsport, Pennsylvania, United States
Williamsport, Pennsylvania, United StatesOn-siteFull TimeMedium
Full TimeMedium
Job Summary
Answer inbound telephone calls promptly, politely, and professionally while assisting patients with appointment scheduling, rescheduling, and inquiries related to medical services. Provide exceptional customer service by addressing patients' needs and concerns, then maintain accurate records of all patient interactions. Manage a large volume of calls in a fast-paced setting while demonstrating strong computer skills and the ability to work independently with good judgment. This role requires 40 hours per week with occasional evening or Saturday shifts. River Valley Health is an Equal Opportunity Employer.
Required Qualifications
- High school diploma or equivalent
- Previous experience in a call center or medical office setting preferred
- Excellent communication skills and ability to handle high call volume
- Familiarity with electronic health records (EHR) systems is a plus
- This position will require 40 hours per week with an occasional evening or Saturday shift
- Physician practice experience is preferred
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