Patient Engagement Coordinator; Health Center Operations
$37,128–$37,128 year
On-site · Cleveland, Ohio, United States
Job Summary
Coordinate patient care across the clinic by handling check-in/out support, escorting patients, answering questions, and facilitating pre- and post-appointment service; support telehealth duties including virtual check-ins and follow-up scheduling; assist providers and counselors with client flow to optimize access and maintain positive relationships; monitor internal referrals and scheduling performance using the EHR; manage wait times and adjust schedules in response to triage; analyze utilization and performance metrics; oversee scheduling of pharmacologic management and primary care providers to ensure efficient service delivery; collaborate across clinical, supervisory, and clerical teams for timely service delivery; cross-train to support Patient Support Staff during absences and vacations; adapt to float assignments across locations as needed.
Required Qualifications
- Must possess a high degree of initiative and orientation toward process improvement
- Demonstrated leadership qualities
- Strong organizational skills; capable of critical thinking; solution-focused; able to multitask in a fast-paced environment
- Proficiency with Word, Excel, and EMR systems (e.g., OCHIN/EPIC)
- Understanding of and ability to embrace a systems approach to service delivery and organizational values
- Awareness of and sensitivity to the cultural diversity of the population served
- High degree of professionalism; strong communication skills; able to engage patients and staff constructively
- Team player; capable of working autonomously; creative, assertive, resourceful and self-directed
- Experience in monitoring outcomes data and performance indicators
- Office management experience strongly preferred
- Ability to facilitate collaboration between clinical and clerical staff to ensure efficient and timely service delivery
- Experience with scheduling and managing patient flow; ability to adjust schedules in response to clinical triage
- Familiarity with telehealth duties and patient scheduling processes
- Experience with patient access management and care coordination
- Strong customer service and problem-solving abilities
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