Patient Engagement Coordinator - Contractor
$41,600–$49,920 year
RemoteUnited States
Job Summary
Own the patient conversion funnel by contacting new referrals via phone and text within SLAs to introduce the program, answer questions, and guide patients through informed consent. Schedule intake sessions, confirm attendance, and manage reminders while tracking outreach metrics in the CRM. Re-engage disengaged patients by addressing cancellations and no-shows, re-motivating them on program value, and re-scheduling as needed. Partner with Clinical and Operations teams to hand off scheduled patients and surface process friction points. Work a recurring list of unengaged patients to understand barriers and bring them back into care.
Required Qualifications
- Experience in a phone-based customer service, call center, sales development, or patient-facing healthcare coordination role
- Comfortable being held to conversion and pipeline targets, not just call counts
- Strong communicator who can educate, build trust, and overcome objections without being pushy
- Organized and detail-oriented — able to manage a live pipeline of referrals and a separate re-engagement queue simultaneously
- Empathetic and patient, especially with patients who are confused, frustrated, or hesitant
- Comfortable with CRM/EHR systems and documenting consent accurately
Desired Qualifications
- Healthcare, medical sales, or patient enrollment experience
- Bilingual (Spanish)
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