Patient Coordinator
$37,440–$37,440 year
On-siteRound Rock, Texas, United States
Job Summary
Greet patients upon arrival, manage check-in and check-out processes, and handle payment collection including co-pays and surgical balances. Schedule, cancel, and reschedule appointments while verifying insurance and demographic information in the computer system. Answer office phones professionally, route provider and pre-operative charts, and monitor inventory levels for skin care products. Assist patients with next-appointment scheduling and product recommendations, ensuring all interactions follow HIPAA protocols and company policies. Maintain accurate medical records, balance daily transactions, and uphold proper office opening and closing procedures in a fast-paced environment.
Required Qualifications
- High school diploma
- Ability to work as a team member in a fast-paced environment
- Ability to solve problems and manage multiple tasks simultaneously
- Highly motivated and well organized with attention to detail
- Maintains respectful and positive attitude in dealings with both patients and fellow staff
- Professional telephone etiquette and communication skills
- Strong computer skills and knowledge of Microsoft Word and Excel
- Substantial knowledge of general medical office procedures and terminology
- Appropriate sense of discretion in dealing with patient information and difficult situations
- Able to handle large transactions with ease
- Able to sit for long periods of time
- May include some lifting of boxes
- Excellent customer service and communication skills
- Ability to explain charges and insurance to patients
- Ensures all patient interaction is performed in a professional, accurate and courteous manner
- Report to work in a timely manner and maintain good attendance
- Follow company policy on all HIPAA procedures/protocols
- Follow company business policies (i.e. Product Return Policy, Allowable Forms of Payment & Financing, No-Shows and Late Collections, Phone – in Credit Card Authorization/Payments)
- Follow and respect Employee Policies
Desired Qualifications
- College degree (Associate or Bachelors)
- At least one year prior medical office or veterinary experience
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