Patient Coordinator
$37,440–$37,440 year
On-siteHouston, Texas, United States
Job Summary
Greet patients upon arrival, manage check-in and check-out processes, and collect payments including co-pays and treatment fees. Schedule, cancel, and reschedule appointments while verifying insurance and demographic information in the computer system. Answer office phones professionally, route provider and pre-operational charts, and monitor inventory levels for skin care products. Reconcile medical records daily, ensure proper authorizations are collected, and assist patients with follow-up scheduling and product questions. Maintain waiting room order, follow HIPAA protocols, and adhere to all company policies while reporting to work on time.
Required Qualifications
- High school diploma
- Ability to work as a team member in a fast-paced environment
- Ability to solve problems and manage multiple tasks simultaneously
- Highly motivated and well organized with attention to detail
- Maintains respectful and positive attitude in dealings with both patients and fellow staff
- Professional telephone etiquette and communication skills
- Strong computer skills and knowledge of Microsoft Word and Excel
- Substantial knowledge of general medical office procedures and terminology
- Appropriate sense of discretion in dealing with patient information and difficult situations
- Able to handle large transactions with ease
- Able to sit for long periods of time
- May include some lifting of boxes
- Excellent customer service and communication skills
- Ability to explain charges and insurance to patients
- Ensures all patient interaction is performed in a professional, accurate and courteous manner
- Follow and respect Employee Policies
- Report to work in a timely manner and maintain good attendance
Desired Qualifications
- College degree (Associate or Bachelors)
- At least one year prior medical office or veterinary experience
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.