Patient Coordinator, SW Portland (21354)
On-site · Portland, Oregon, United States
Job Summary
Act as first point of contact for patients in the clinic; greet and check patients into the clinic; assist and direct patients to appropriate areas and respond to questions from the patient and/or patient’s family. Confirm, prepare, and process patient information for appointments. Process payment for services, and check patients out of the clinic. Perform work with a focus on effective communication with the patient, coworkers, and the physician. Demonstrate cooperation with coworkers while striving to ensure the highest level of patient care and “customer service,” representing EHN in a professional manner at all times.
Required Qualifications
- High school diploma or equivalent
- One year experience preferred
- Must be computer literate
- Must possess basic math skills
- Knowledge and understanding of medical terminology and procedures relating to the eye
- Ability to manage busy schedules
- Must be highly organized, self-motivated, and able to multi-task
- Ability to assess situations and exercise good judgement when making decisions about workflow
- Strong interpersonal skills with a genuine desire to help people
- Ability to work cooperatively and interact in a professional and respectful manner with physicians, staff, vendors, and patients at all times
- Ability to address patient complaints and resolve problems
- Skill at developing rapport quickly with various personalities and persons from various backgrounds
- Ability to communicate clearly and concisely, both orally and in writing
- Must be detail oriented
- Ability to work a flexible work schedule, including evenings and weekends, and a willingness to rotate to various worksites as needed
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