Patient Coordinator

Greet patients and customers as they enter the store, identify needs to ensure a positive, memorable experience while promoting available products and services. Schedule and confirm appointments, collect and enter patient history, perform pre-tests (noncontact tonometry auto refraction, visual acuity, color test, stereopsis test, amsler grid), and manage patient information in the system. Assist management with patient-issue resolution, track orders, ensure on-time delivery, and maintain brand standards in both the retail and lab areas. Edge lenses into frames and complete basic maintenance tasks. Foster collaboration between the retail and professional services teams to support a smooth patient journey. Exhibit strong customer service orientation, effective communication, empathy, proactive problem solving, and the ability to multi-task in a team environment. This role offers benefits, compensation opportunities including sales commissions, and opportunities for professional development; Stanton Optical is an equal opportunity employer.