Patient Coordinator
On-siteClovis, New Mexico, United States
Job Summary
Greet patients and customers upon entry, identify needs to facilitate sales, and answer inquiries while gathering necessary information. Foster a strong partnership between the retail team and professional services by scheduling appointments, entering patient history, and completing pre-tests including tonometry and visual acuity assessments. Assist with complaint resolution, ensure brand standards through basic housekeeping and lab area maintenance, and execute simple repairs such as assembling lenses and edge stock. Track delivery time commitments to ensure 100% compliance with service promises. This role supports the fastest-growing, founder-led eye care provider in the United States, offering flexible benefits including free eyeglasses and competitive commission opportunities.
Required Qualifications
- Associate's degree or advanced certification beyond a high school diploma; or currently enrolled in a comparable program
- 2+ years of experience delivering outstanding customer service to patients and/or customers
- Skills necessary to communicate effectively with a diverse group of people
- Ability to implement active listening, build rapport, and empathize with patients
- Proactive problem solving skills to address potential patients' concerns or rebuttals
- Collaborative spirit while building respectful and cordial relationships with team and patients
- Ability to multitask, prioritize, and be flexible with changing business needs in a team environment
- Passion for customer satisfaction and ability to maintain a positive demeanor
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