Patient Coordinator (Pro Re Nata)
On-siteTampa, Florida, United States or Hudson, Florida, United States
Job Summary
Coordinate patient intake, scheduling, and follow-ups while managing telehealth appointments and ensuring smooth clinic system operation. Assist patients with inquiries, promote services through upselling, and maintain accurate records for bookings and payments. Perform blood draws and other clinical responsibilities as needed, collaborating with medical staff to deliver exceptional care. Create and manage social media content to drive patient traffic. Requires bilingual fluency in English and Spanish, EMR proficiency, and strong sales skills. This role supports IBI Clinic's mission of transforming patient care through personalized service and leading-edge treatments in a collaborative, fast-paced surgical environment.
Required Qualifications
- Bilingual - Fluency in English and Spanish
- EMR Proficiency - Experience working with electronic medical records and patient scheduling systems
- Technical Skills - Ability to learn and understand telemedicine systems, provide basic technical support, and triage issues as needed
- Administrative Excellence - Efficiently handle patient intake, scheduling, billing, and follow-ups while ensuring a smooth patient journey
- Attention to Detail - Maintain updated records of bookings and payments, follow up with patients, and ensure all prerequisite steps are completed for a seamless healthcare experience
- Able to perform blood draw and any clinical responsibilities
Desired Qualifications
- Aesthetics/Personal Injury experience
- Social Media Savvy - Able to capture and create social media content to drive traffic and get patients through our door
- Patient-Centered Approach - Provide exceptional, high-quality care to each patient, every day
- Exceptional Communication Skills - Ability to engage effectively with physicians, clinical staff, and patients
- Problem-Solving and Decision-Making Abilities - Ability to prioritize workload, meet deadlines, and develop solutions to patient needs
- STRONG SALES SKILL
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