Patient Coordinator
On-siteHighland Lake County, Indiana, United States
Job Summary
Greet and check in patients to ensure a warm front-desk experience, then schedule, confirm, and manage appointments using practice management software. Verify insurance eligibility, process billing and co-pays accurately, and maintain patient records while ensuring HIPAA compliance. Coordinate communication between patients and clinical staff to optimize flow, answer calls, respond to inquiries, and follow up on reminders. Assist with optical dispensing support and frame selection coordination as needed. This role supports the Highland, IN community at James D. Ferguson OD PC, fostering a collaborative, patient-centered workplace focused on personalized eye care.
Required Qualifications
- High school diploma or equivalent
- Prior experience in a medical, dental, or optometry front office setting
- Familiarity with insurance verification and medical billing processes
- Proficiency with electronic health records (EHR) or practice management software
- Highly organized with the ability to multitask in a fast-paced environment
- Detail-oriented with accurate data entry and record-keeping abilities
Desired Qualifications
- associate degree or healthcare certification
- Strong communication and interpersonal skills with a patient-first attitude
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