Patient Coordinator- Fitchburg Clinic
On-site · Fitchburg, Wisconsin, United States
Job Summary
Patient Coordinator role at First Choice Dental in Fitchburg, WI. Responsible for creating a welcoming, organized front-office experience, managing appointment scheduling and patient flow, answering phones, assisting with general office communication, verifying insurance benefits and explaining treatment estimates and payment options, maintaining accurate patient records, supporting the clinical team with efficient front-office operations, handling patient concerns with empathy, contributing to a hospitality-focused patient experience, supporting retention and reactivation efforts, and ensuring HIPAA compliance.
Required Qualifications
- Strong customer service and communication skills
- Highly organized with strong attention to detail
- Comfortable using dental software, phones, scheduling systems, and technology
- Previous dental, healthcare, hospitality, or customer service experience preferred
- Ability to multitask and remain calm in a busy environment
- Knowledge of HIPAA compliance and confidentiality
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